Available 16:30 to 20:30 Daily

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Available 16:30 to 20:30 Daily

086 50 444 00

Crisis Outlines

Full-time

Vietnam

Salary Range:

Interview Discussion

Role Responsibilities:

As a Crisis Hotline Operator, you will be the first point of contact for individuals in crisis. Your responsibilities will include providing empathetic support, conducting active listening, and assessing the immediate needs of callers. You will follow established protocols to ensure safety and offer resources or referrals as necessary. Accurate documentation of calls and maintaining confidentiality are crucial. This position offers a small allowance and includes a comprehensive training course  provided by professionals in the field.

Required Education and/or certifications:

  • High school diploma or equivalent.
  • Certification in crisis intervention or mental health first aid is preferred.

Experience:

  • Previous experience in a customer service, counseling, or mental health
    setting is beneficial.

Skills:

  • Strong communication and interpersonal skills.
  • Ability to remain calm under pressure.
  • Proficient in conflict resolution and emotional intelligence.

Job Related Physical Requirements:

  • Ability to sit for extended periods and work flexible hours, including evenings and weekends.

Let our team’s experiences speak for themselves.

At HOPE, our employees make a meaningful impact in the lives of those we serve every
day. Whether they’ve been with us for a year or just a few months, every team member
is valued and plays an essential role in our mission. Their dedication and passion speak
for themselves.
“I believe in the saying, “When you love what you do, it never feels like work.” Knowing
that I’ve helped someone find comfort and relief by simply being there to listen makes
every challenge worth it.’
“Working at HOPE has allowed me to grow and advance in my career. I’m committed to
paying that forward by supporting my team and helping them find the same fulfillment
and success in their career journey.”
“This is one of the most fulfilling careers. Every person has a purpose, and sometimes
we just need to help them discover it. The people we work with are incredible, resilient
individuals who inspire me every day.”