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Available 16:30 to 20:30 Daily
086 50 444 00
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1. Are you a legitimate NGO? Can you prove it?
Yes. Hope is a registered and legitimate social enterprise in Vietnam. You can verify this on the official government website, where our organization is listed as a recognized social enterprise.
2. What is your mission?
Our mission is to support people who are experiencing emotional crisis, mental health struggles, or suicidal thoughts. Support does not stop after one phone call, because we work closely with Psychologists Vietnam, we can also offer after-care, including referrals for further treatment such as therapy for depression or other mental health concerns.
3. What happens with the donated money?
We have several essential operating costs, such as:
• Website maintenance
• Taxes and administrative fees
• Branding and awareness activities
• Training programs for volunteers and educators
• Hotline operations
• Cloud and technology services
Additional donations help us grow. With more funding, we can:
• Extend hotline operating hours
• Maintain a professional office
• Apply for an official 8-digit hotline number
• Provide small allowances to volunteers who staff the hotline
4. How do I know how my donation is used?
We value transparency. Each month, we publish a a newsletter with updates about our activities and finances. Additionally, we have an official office located in Đà Nẵng, open Monday to Friday during standard office hours.
5. Who is currently paying for all expenses?
At the moment, all operational expenses are personally funded by Merijn Mattheijssen.
6. Are the volunteers at Hope well-trained and professional?
Yes. Every hotline volunteer receives formal training before joining the team.
All hotline volunteers have a background in psychology, ensuring they understand mental health support and crisis communication.
7. Are there any success stories?
Yes. We already have several successful cases. We regularly share anonymized success stories on our Facebook fanpage and website .
8. I want to become a volunteer. Is that possible?
Yes, we welcome new volunteers. We have several teams, including:
• Education Team
• Donation/Fundraising Team
• Marketing Team
To become a hotline volunteer, you must:
• Be a native Vietnamese speaker
• Preferably have a background in psychology
• Be willing to complete our training program
Service
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Sponsor :
Supporting mental health and spreading compassion has never been easier. With just one simple step as scanning the QR code below you can make an online contribution and become part of our mission to build a stronger, more understanding, and more resilient community.
At HOPE, we believe that every contribution, no matter how small, carries the power to create meaningful change. A single act of generosity today can become a lifeline for someone in need, a spark of encouragement for a person facing difficult times, or the foundation that allows us to continue delivering essential mental health programs to the community.
Let your small act of kindness open the door to healing, connection, and hope for many others.
One quick scan - yet the impact of your support can last far beyond the moment.
HOPE develops and implements community-based mental health projects with the goal of increasing awareness, improving emotional well-being, and providing accessible psychological support for different groups in society.
One of our key projects includes:
Developing mental health study packages for schools:
We design age-appropriate educational materials and learning packages on mental health for primary, secondary, and high schools. These packages focus on emotional awareness, stress management, bullying prevention, self-care skills, and early mental health support. The materials can be integrated into school activities, life skills programs, or counseling sessions.
• Community workshops and mental health talks
• Suicide prevention and crisis support programs
• Training programs for volunteers and educators
• Mental health awareness campaigns
HOPE continuously expands its projects to meet the real needs of the community and to promote long-term mental well-being.
At HOPE, our mission and goals is to provide compassionate, high-quality, and accessible health care to everyone, regardless of their financial situation or life circumstances. We are committed to standing alongside those who are vulnerable, hurting, or unheard, offering not only professional support but also respect, empathy, and heartfelt human connection.
HOPE is dedicated not only to healing the body, but also to nurturing the mind and strengthening the human spirit, helping individuals and families rediscover hope, rebuild inner strength, and move forward with confidence. Through our programs, partnerships, and community outreach, we work every day to create a world where help is always within reach and no one has to face their struggles alone.
We envision a world where everyone has equal access to compassionate, high-quality health care, and where no one is left behind because of financial hardship, social barriers, or personal circumstances. HOPE strives to become a trusted source of care, support, and healing for individuals and families, while also contributing to a more understanding, inclusive, and mentally healthy society.
Our long-term vision is to build sustainable systems of care that not only respond to immediate needs, but also empower people to live with dignity, resilience, and independence. Guided by the following core values.
1. Compassion
We serve with kindness, empathy, and genuine care for every individual we support.
2. Accessibility
We believe that help should be within reach for everyone, regardless of financial or social barriers.
3. Integrity
We act with honesty, transparency, and accountability in everything we do.
4. Professional Excellence
We are committed to high standards of care, continuous learning, and ethical practice.
5. Human Dignity
Every life matters. We respect the worth, voice, and unique journey of each person.
6. Community & Collaboration
We believe that lasting change is created through shared effort, partnership, and collective responsibility.
7. Hope & Empowerment
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